2409+HR+Principal+Reflection

The role of the principal, when dealing with conflict, I have learned has many faces. As a principal, effective communication is imperative when resolving conflict. The principal

 has to be a good listener as well as problem solver. The principal has to be a decision maker, facilitator, mediator and counselor. Unfortunately conflict is inevitable.

There are three approaches to respond to conflict; fight, flight or fix. Each of these approaches can have short or long term consequences. If the fight approach is taken than

 the risk of losing is there. Next, if the flight approach is taken than unresolved issues will remain at the forefront. Furthermore, these issues will continue to fester and

cause animosity with all parties involved. The fix approach is the most effective approach to respond to conflict. A solution to the problem will give victory to all, as well as

satisfaction knowing that the problem is resolved and you can move on.

In conclusion, principals must approach conflict with an open mind, active listening and make every effort to reach a solution that will continue to allow the organization to

progress. Principals must be flexible and be knowledgeable of district and state polices. The best interest of the staff and students may not always be in the play book but a

mutual agreement is attainable through careful consideration.